I ordered an idler arm over a month ago from these guys and paid $75 plus about $30 shipping so i would recieve it in 7-14 days. I still havnt recieved it and they wont answer my emails. They gave atracking code for the item but USPS says that tracking was not purchaed for the item. Just wish i could give em hell. Has anyone else had bad dealings with them and is there anything i can do? I'm pretty p##sedoff about the whole thing! I paid by PAYPAL and they say the only way to get money back is to aki the vendor, but they wont reply!
If anyone want togive them a hard time on my behalf it would be greatly appreciated. Their e-mail is customer@bbautoparts.com

 

Letter sent, and I will PM you my letter to them.

 

Thanks Corey! Much appreciated!

 

Well, it arrived yesterday! Over one month after it was posted. I paid for it aound the 25th of March. Wasnt posted till the 5th of April and arrived on the 10th of May. :wtf: Still had no reply from BB Autoparts. So their customer service sucks big time! Anyway just have to figure out how to mount a LHD idler arm on a RHD Surf! Or may have to sell it on.

 

Glad you got it.
Yes, they suck, they never got back to me on the matter.

 

Brutle, that is not the way to treat customers, no matter what they're buying, i hope everyone reads this and stays away. I do a lot of shipping for our service department at the dealer i work at and there is no way they shouldn't have had an answer for you in a day or so.

 

Is this the same company http://www.bbautoparts.com/ ?

Well I ordered brake calipers for my car (worth $693.01) from there, over two months ago. Haven´t heard about those calipers yet... I already paid with american express and they are not answering my emails I sent to partsdebt@bbautoparts.com which they now say is an address to customer service.

What can I do? I really need those calipers because brake fluid leaks sometimes...